24x7x365 REMOTE MONITORING & MANAGEMENT
Our remote monitoring and management platform will help ensure yor all your IT estate is running efficiently, while freeing up your valuable internal IT resources to focus on more strategic initiatives.
REMOTE SERVICE DESK
Complement your in-house IT team with additional expertise when you need it. Our remote service desk package includes unlimited remote support for your IT team, covering all your IT infrastracture assets inlcuding servers, storage and network. Raise your requests using the mobile app, email, on the web, or using your very own dedicated support number.
All the features our remote monitoring & management package are inlcuded as standard!
Unlimited remote support for your internal IT team, covering the IT infrastructure under our remit.
Our aim is to provide a technical response to all critical issues within 15 minutes of a request being recieved! Speak to an advisor to see our full list of service level agreements.
Our Service Level Agreements define how we respond to your issues and requests – We can even provide bespoke SLA’s modelled to suit your business needs!
Our standard service desk hours are 8.30am to 6pm (your local time), Monday to Friday. These can be tailored or extended to suit business requirements.
Our on-site support package includes our remote monitoring and remote service desk package as standard, with the added benefit of on site-support.
All the features our remote monitoring & management package are included as standard!
We will aim to be on-site the same day or next business day depending on the nature of the issue.
Option of having one of our engineers on-site on a regular basis – daily, weekly, monthly – you choose!
Know what you are paying for with predictable monthly costs.
FULLY MANAGED IT SERVICE
From the moment we agree to work with together, we become wholly accountable for your entire IT infrastructure and systems. Our Fully-Managed Service provides an unlimited, all-inclusive, fixed price service for the support, maintenance and management of your IT.
All the features of our remote monitoring & management package inlcuded as standard
Our security sensors will monitor the network for any vulnerabilities and generate automated service requests (including a priority level) for any security related incidents.
Unlimited access to our remote service desk and on-site support teams.
On-going management of the day-to-day technical activities from a dedicated Service Delivery Manager
A detailed report is provided to every customer each month, providing both management and detailed technical information on the month’s activity
Identifying mission-critical services and providing you with IT Business Continuity planning insight in order to create and manage a Disaster Recovery plan
Driving best practice across company IT objectives, policies and process